Moodle Support & Maintenance Without the Agency Retainer.
Moodle breaks at the worst possible moment — during exams, enrolment week, the night before a course launch. Our monthly care plans keep your platform updated, backed up, and monitored, with a guaranteed emergency response when it matters. From $79/month. No bloated $5,000 agency retainers.
One Plan. Zero Moodle Emergencies.
Every plan is month-to-month. No annual lock-in, no setup fees, no surprise bills.
Essential Care
For small schools and course creators who need their Moodle safe and current.
- Moodle security updates applied
- Weekly off-site backups (30-day retention)
- Uptime monitoring with alerts
- 1 included small fix / month
- < 8 hr emergency response
Professional Care
For training providers and colleges running live cohorts every week.
- Everything in Essential, plus:
- Daily off-site backups (90-day retention)
- Plugin updates with staging test
- Cron & scheduled-task monitoring
- 3 included small fixes / month
- < 2 hr emergency response
- Monthly health report
Institution Care
For universities and MATs where downtime during term time is not an option.
- Everything in Professional, plus:
- < 1 hr emergency response, 24/7
- 8 included small fixes / month
- Performance tuning & query review
- Exam-period live monitoring
- Quarterly upgrade planning call
Need a one-off fix instead? Emergency bug fixes from $150 — no plan required.
Why a Plan Beats Panic-Hiring
A single emergency during exam week costs more than a year of Essential Care.
Emergencies don't schedule
White screens, failed crons, and broken plugins strike during enrolment and exams — exactly when you can least afford downtime. Monitoring catches most of them before your students do.
Updates stop being scary
Every Moodle security release is applied on a staging copy and tested against your plugins first. You stay current without the upgrade anxiety that keeps sites stuck on Moodle 3.x for years.
One throat to choke
No ticket queues, no account managers. You talk directly to the senior engineer who maintains your site — the same person who answers at 2 a.m. when it matters.
Support Plan Questions
Can I cancel anytime?
Yes. All plans are month-to-month with no annual lock-in. Cancel before your next billing date and you keep coverage until the end of the paid month. Your backups remain downloadable for 30 days after cancellation.
My Moodle is old (3.x / 4.0). Can you still cover it?
Yes — but honestly, the first month usually includes a stabilization review. We'll tell you upfront if an upgrade to Moodle 4.5 LTS or 5.2 is the smarter move, with a fixed quote before any work starts.
What counts as a "small fix"?
Anything a senior engineer resolves in under an hour: broken plugin settings, theme tweaks, user role fixes, quiz display issues, email deliverability, cron errors. Bigger work (custom plugins, migrations) gets a separate fixed quote — plan members get 10% off project rates.
Do you cover custom plugins and themes?
Yes. Unlike most maintenance providers, we actually write Moodle plugins — so custom code doesn't scare us. Third-party plugin conflicts are diagnosed on staging before anything touches production.
Where is my data backed up?
Off-site, in a different region from your production server, encrypted at rest. Backups include the full database and moodledata filedir, and we test-restores quarterly so a backup is never just a hope.
How fast is emergency response, really?
Essential: under 8 hours. Professional: under 2 hours. Institution: under 1 hour, around the clock. Response means a senior engineer actively working on your issue — not an auto-reply.
Sleep Better During Exam Week.
Tell us about your Moodle site. We'll recommend the right plan — or tell you honestly if you don't need one.
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